Shipping and Returns

SHIPPING INFORMATION

We ship 5 days a week (Mon – Fri) and do our best to get orders packed and dispatched within 24 hours from time of order. However, orders placed late on Fridays or over weekends will only be shipped the following Monday. Shipping costs are based on destination and the amount of fabric purchased. See a complete list of shipping rates below.

Please get in touch with us directly for any shipping queries & orders for fabric over 30 metres.

Ordering

Ordering from Linton Tweeds has never been so easy. Simply browse our website until you find the product suitable for you, then simply choose to purchase. You can add items to your basket & continue to shop, then checkout once you are ready to finalise your order. Our step by step checkout process will guide you through account and delivery details. Once your order has been placed you will also receive an order confirmation email direct from us. Should you not receive the email after a short time (please always check your spam/trash mailbox) then please do not hesitate to contact us direct on shop@lintontweeds.co.uk.

Payment, Pricing & Promotions

Payment is taken at the time of order via our secure checkout service through Braintree, Globalpayments or Paypal. All prices are regularly checked to ensure they are published correctly but from time to time there may be errors beyond our control.

Couriers Services

We make use of UPS or Fedex (depending on the region) for all fabric deliveries. Samples may be sent in the post but will always be sent first class.

Delivery

While we do out utmost best to ensure the speedy and safe delivery of any order, we cannot guarantee the performance of third parties. In the unlikely event that something does go wrong, or you have not received your order within two weeks after dispatch, please contact us.

Please ensure that the contact details (phone number and email address) are correct at time of ordering as these will be used to contact you to inform you of delivery. Please note, we cannot deliver to P.O boxes.

Tracking

Upon dispatch from our premises, UPS or Fedex will email you with a tracking number on the listed email address provided with your order. You can log on to their relevant websites to track your order and see where your order is in the delivery process.

Duties, Taxes and Surcharges

Orders outside the UK may be liable for import duties or taxes. These are usually collected by the relevant couriers. Should you have any queries about import rates for your country, please contact your local customs office.

Surcharges may be applied if goods purchased are returned due to non-delivery.

Returns

As we offer a sample service, goods can only be returned due to an actual fault with a fabric or product. Please ensure you contact us no later than 30 days after purchase date should you wish to return anything. Please also note that should a replacement be available, this might be offered as an alternative to a refund for any faulty goods. Fabrics from our end of line page cannot be returned.

Return Address & Company information

Linton Tweeds Ltd
Shaddon Mills
Shaddongate
Carlisle CA2 5TZ
Company No. 125406

Tel: 01228 527569
Email: shop@lintontweeds.co.uk

Shipping Rates

UK Rates

Europe Zone 1 (Belgium, France, Germany, Luxembourg, Netherlands, Spain)

Europe Zone 2 (rest of Europe excluding Switzerland)

Rest of the World (Including Switzerland)